Thanks so much to all of our friends and customers for your continued support! All orders are still shipping within our listed 15 business day (3 week) build time, but due to continued delays within USPS we are not able to guarantee our listed shipping times.
Thank you again for your patience and understanding as we navigate this unprecedented time!
FAQ – Frequently Asked Questions
Q: I didn’t receive an order confirmation email. Did you receive my order?
A: You should have received an order confirmation email from us, but occasionally when customers didn’t receive it they later found it in their Spam folders. Please check there first, and if you still don’t see it feel free to contact us!
Q: When will my order ship?
A: We list a 15 business day (3 week) build time for all products since everything is made to order in house by Landon and Rebecca. We always try to get them shipped out as quickly as we can and often it ships out well ahead of that build time!
Q: Will I receive tracking information?
A: Once we create the shipping label you’ll receive an email from PayPal with the tracking information. It can be easily missed, so again check your Spam folder if it is past the build time and you haven’t received any notifications. You can also check the PayPal transaction, as it updates there as well!
Q: I received tracking information, but there hasn’t been an update. Is there a problem?
A: We print multiple shipping labels at once to save time so sometimes (depending on our shipping schedule) it may take a few days for you to see an update on the tracking! Keep checking back and it will update once it has been picked up by USPS.
Q: Why did I receive a refund? Is something wrong with my order?
A: Sometimes our website miscalculates the cost of shipping. If you end up over-paying for shipping we always send a refund for the difference in price! If there is ever something wrong with your order (which is almost never since everything is made to order in house) we will contact you instead of just refunding.
Q: Are door panels sold individually or as a pair?
A: All door panels are sold as a pair!
Q: Do you powder coat/paint parts?
A: At this time all of our products are sold in raw aluminum with an even brushed finish (unless we’re doing a group buy, where we sometimes offer powder coating). Since almost all of our products are customizable and have multiple options/configurations it’s just not economical for us to have them powder coated on an individual basis. Leaving parts raw also allows the customer to personalize them to fit each individual build style, whether it’s painting, powder coating, wrapping, or keeping them raw as they come!
Q: I have access to my own equipment. Can I have/buy your CAD files?
A: We have put countless hours into each CAD file perfecting each product so that they are up to our standards. Sorry, but we are not willing to sell our files. (Really guys, it’s extremely rude. Please stop asking! You wouldn’t expect any other business to give you files so you can make your own instead of supporting them, so why would we?)
Q: I don’t have PayPal, how can I order?
A: All of our payments are processed through PayPal, but you can still order without an account! Add all of the items that you’d like to purchase to your cart and then press the “Proceed to Checkout” button at the bottom right of the screen. You’ll then be prompted to enter your billing and shipping information. Once this has been done click “Proceed to PayPal”. This will take you to the PayPal page where you can either Log In (if you have an account) or click the button underneath the Log In section that says “Pay with Debit or Credit Card”. This will allow you to enter your credit or debit card information and use PayPal simply as a payment processor without having an account!
If for some reason you are still having problems please contact PayPal for more help!